Our Services
Implementation
Our implementation service offers a comprehensive, end-to-end solution on AlchemyJ to transform your data into actionable insights. We manage the entire project lifecycle, including project management, requirements analysis, design, parameterization, configuration, and testing.
Our approach combines consulting and hands-on execution, ensuring that the solution is based on the industry best practices, and integrates seamlessly with your existing application landscape.
On-going Enhancement
Our post-implementation service for data analytics and integration is designed to ensure that your solution stays ahead of the evolving demands of the financial industry.
Given the rapid changes in business requirements, including compliance and regulatory standards, our dedicated service team continuously monitors new requirements of the industry and proactively enhances AlchemyJ to anticipate changes before our clients recognize them.
Training
Our training service equips clients with the skills and knowledge to manage AlchemyJ independently. We provide comprehensive training programs that enable your engineers to carry out ongoing maintenance, support, and operation of AlchemyJ with full autonomy.
Our flexible training options include both online and face-to-face sessions, catering to the varied needs and preferences of our clients.
Support
Our 24/7 support service ensures that clients receive prompt and reliable assistance whenever they need help beyond their in-house team’s capabilities. We offer continuous support through various online communication channels, ensuring accessibility and quick response times.
Our service sets clear response times for issues based on their severity levels. After a thorough investigation, our support engineers can guide clients to resolve the issues or provide remote support to directly rectify the problem.
Maintenance
Our ongoing maintenance service ensures that your data analytics remains efficient and reliable. This service includes regular health checks through detailed log reviews on several key system resources and metrics, such as memory, CPU, storage, response time and downtime. This enables us to identify any potential issues before they affect operations.
After each assessment, we provide a comprehensive report that outlines potential issues and offers recommendations for clients' further enhancements and actions.